User Tools
admin:chargebacks
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision | |||
|
admin:chargebacks [2026/02/04 04:34] 216.73.216.182 old revision restored (2025/11/05 04:46) |
admin:chargebacks [2026/02/04 04:38] (current) 216.73.216.182 old revision restored (2025/12/20 08:17) |
||
|---|---|---|---|
| Line 3: | Line 3: | ||
| Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed. | Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed. | ||
| - | 1. | + | **Tip:** You will see several duplicate chargebacks. To save time, search |
| - | 2. Login to Konnektive as **chargeback.dial** and find the corresponding person record. You will need to search by the first and last digits of the card number and will confirm the Trans Amt and Trans Date values match. | + | 1. Open the **Charge Back Tracker** in Google Sheets: [[https:// |
| + | |||
| + | 2. Login to Konnektive as **chargeback.dial** and find the corresponding person record. You will need to search by the first and last digits of the card number and will confirm the //Trans Amt// and //Trans Date// values match. | ||
| {{: | {{: | ||
| Line 15: | Line 17: | ||
| {{: | {{: | ||
| * //Active Subs?// - Enter //Y// if the record has any subscriptions that are **Active** or **Recycled Failed**. | * //Active Subs?// - Enter //Y// if the record has any subscriptions that are **Active** or **Recycled Failed**. | ||
| - | * //Results of last call// - If the customer interacted with our customer service team, what was the result of their final interaction? | + | * //Results of last call// - If the customer interacted with our customer service team, what was the result of their final interaction? |
| + | |||
| * //Accepted partial refund// | * //Accepted partial refund// | ||
| * // | * // | ||
| Line 28: | Line 32: | ||
| * //Made offer, denied// | * //Made offer, denied// | ||
| * //RMA// | * //RMA// | ||
| + | |||
| + | {{: | ||
| + | |||
| + | 4. [[howto: | ||
| + | |||
admin/chargebacks.txt · Last modified: 2026/02/04 04:38 by 216.73.216.182
