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admin:chargebacks [2025/07/04 18:25] 216.73.217.3 old revision restored (2025/05/20 12:46) |
admin:chargebacks [2025/09/16 13:05] (current) 216.73.216.115 old revision restored (2025/09/09 16:27) |
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| 3. Populate the following fields for each record in the sheet: | 3. Populate the following fields for each record in the sheet: | ||
| - | * **Agent** - The last Dial agent that the customer interacted with. If they never contacted customer service, enter //None//. | + | * //Agent// - The last Dial agent that the customer interacted with. If they never contacted customer service, enter //None//. |
| * //CID// - This is the unique identifier for the record in the CRM. It is pulled from the URL. | * //CID// - This is the unique identifier for the record in the CRM. It is pulled from the URL. | ||
| {{: | {{: | ||
| Line 28: | Line 28: | ||
| * //Made offer, denied// | * //Made offer, denied// | ||
| * //RMA// | * //RMA// | ||
| + | |||
| + | **Tip:** You will see several duplicate chargebacks. To save time, search the card number to see if a record already exists in the sheet. If so, paste the values over. | ||
admin/chargebacks.1751653522.txt.gz · Last modified: 2025/07/04 18:25 by 216.73.217.3
