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admin:chargebacks [2025/07/04 18:32]
216.73.217.3 old revision restored (2025/05/20 12:46) 		admin:chargebacks [2025/09/16 13:05] (current)
216.73.216.115 old revision restored (2025/09/09 16:27)
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-====== How to add recent chargebacks to the CB spreadsheet ======+====== How to process chargebacks from the CB spreadsheet ======
  
 Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed. Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed.
- 
-**Tip:** You will see several duplicate chargebacks. To save time, search the card number to see if a record already exists in the sheet. If so, paste the values over. 
  
 1.  Open the **Charge Back Tracker** in Google Sheets: [[https://docs.google.com/spreadsheets/d/1-KgIp3zvmE36_XG_ZaSzOfwlGM41yKIMKXndItkOJbw/edit?usp=sharing]] 1.  Open the **Charge Back Tracker** in Google Sheets: [[https://docs.google.com/spreadsheets/d/1-KgIp3zvmE36_XG_ZaSzOfwlGM41yKIMKXndItkOJbw/edit?usp=sharing]]
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 {{:admin:cid.png|}}  {{:admin:cid.png|}} 
   * //Active Subs?// - Enter //Y// if the record has any subscriptions that are **Active** or **Recycled Failed**.   * //Active Subs?// - Enter //Y// if the record has any subscriptions that are **Active** or **Recycled Failed**.
-  * //Results of last call// - If the customer interacted with our customer service team, what was the result of their final interaction? You have fields for up to 3 values. They must be from of the following: +  * //Results of last call// - If the customer interacted with our customer service team, what was the result of their final interaction? This should be pulled from one or more of the following:
- +
         * //Accepted partial refund//         * //Accepted partial refund//
         * //Buzzwords//         * //Buzzwords//
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         * //RMA//         * //RMA//
  
-{{:admin:cbsheet2.png|}} +**Tip:** You will see several duplicate chargebacks. To save time, search the card number to see if a record already exists in the sheet. If so, paste the values over.
- +
-4.  [[howto:blacklist|Blacklist]] the customer. This will automatically cancel all of their subscriptions and prevent them from attempting to purchase products from us in the future. +
admin/chargebacks.1751653920.txt.gz · Last modified: 2025/07/04 18:32 by 216.73.217.3

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