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admin:chargebacks [2025/07/04 18:36] 216.73.217.3 old revision restored (2025/05/20 12:45) |
admin:chargebacks [2025/09/16 13:05] (current) 216.73.216.115 old revision restored (2025/09/09 16:27) |
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| Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed. | Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed. | ||
| - | 1. Open the Charge Back Tracker in Google Sheets: [[https:// | + | 1. Open the **Charge Back Tracker** in Google Sheets: [[https:// |
| - | 2. Login to Konnektive as **chargeback.dial** and find the corresponding person record. You will need to search by the first and last digits of the card number and will confirm the Trans Amt and Trans Date values match. | + | 2. Login to Konnektive as **chargeback.dial** and find the corresponding person record. You will need to search by the first and last digits of the card number and will confirm the //Trans Amt// and //Trans Date// values match. |
| {{: | {{: | ||
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| * //Made offer, denied// | * //Made offer, denied// | ||
| * //RMA// | * //RMA// | ||
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| + | **Tip:** You will see several duplicate chargebacks. To save time, search the card number to see if a record already exists in the sheet. If so, paste the values over. | ||
admin/chargebacks.1751654202.txt.gz · Last modified: 2025/07/04 18:36 by 216.73.217.3
