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admin:chargebacks
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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admin:chargebacks [2025/12/20 08:17] 216.73.216.15 old revision restored (2025/09/17 09:21) |
admin:chargebacks [2026/02/04 07:47] (current) 216.73.216.182 old revision restored (2026/02/04 04:34) |
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| * //Agent// - The last Dial agent that the customer interacted with. If they never contacted customer service, enter //None//. | * //Agent// - The last Dial agent that the customer interacted with. If they never contacted customer service, enter //None//. | ||
| - | + | * //CID// - This is the unique identifier for the record in the CRM. It is pulled from the URL. | |
| - | 4. | + | {{: |
| + | * //Active Subs?// - Enter //Y// if the record has any subscriptions that are **Active** or **Recycled Failed**. | ||
| + | * //Results of last call// - If the customer interacted with our customer service team, what was the result of their final interaction? | ||
| + | * //Accepted partial refund// | ||
| + | * // | ||
| + | * //Called in to place order// | ||
| + | * //Called to cancel, agent left sub active// | ||
| + | * //Cancelled add-on// | ||
| + | * //Cancelled sub// | ||
| + | * //Checking on order// | ||
| + | * //Demanded refund, denied// | ||
| + | * //Did not arrive, referred to USPS// | ||
| + | * //Made offer, no reply// | ||
| + | * //Made offer, denied// | ||
| + | * //RMA// | ||
admin/chargebacks.1766218652.txt.gz · Last modified: 2025/12/20 08:17 by 216.73.216.15
