Differences

This shows you the differences between two versions of the page.

--- admin:check_held_shipments [2025/06/22 20:34]
20.171.207.43 old revision restored (2025/06/22 20:31)
+++ admin:check_held_shipments [2025/06/23 12:46] (current)
20.171.207.43 old revision restored (2025/06/22 21:27)
@@ Line 1: / Line 1: @@
-Goto OMS portal with login
-Click Orders in the left nav bar. This will take you to the orders page.
+                **Check for Held Orders**
-Click Saved Filters on the right side and select "Orders Held Back"
-Click Apply button
+. Goto OMS portal with login
-Look at each row in the search results. On the right hand column "Status" it will tell you why orders are held:
+. Click Orders in the left nav bar. This will take you to the orders page.
+{{:admin:orders.jpg|}}
+. Click Saved Filters on the right side and select "Orders Held Back"
+{{:admin:held.jpg|}}
+. Click Apply button
+{{:admin:apply.jpg|}}
+. Look at each row in the search results. On the right hand column "Status" it will tell you why orders are held:
 Invalid Address == Fix the address
 Merchant Stock == Missing Labels or No Stock (escalate this)
 Merchant Funds == Waiting for Payment (escalate this)
 Once all the results are processed, this task is completed.

Dial Customer Solutions Internal CS Wiki