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--- admin:check_held_shipments [2025/06/22 21:08]
20.171.207.43 old revision restored (2025/06/22 20:37)
+++ admin:check_held_shipments [2025/06/23 12:46] (current)
20.171.207.43 old revision restored (2025/06/22 21:27)
@@ Line 1: / Line 1: @@
-Blah
+                **Check for Held Orders**
+. Goto OMS portal with login
+. Click Orders in the left nav bar. This will take you to the orders page.
+{{:admin:orders.jpg|}}
+. Click Saved Filters on the right side and select "Orders Held Back"
+{{:admin:held.jpg|}}
+. Click Apply button
+{{:admin:apply.jpg|}}
+. Look at each row in the search results. On the right hand column "Status" it will tell you why orders are held:
+Invalid Address == Fix the address
+Merchant Stock == Missing Labels or No Stock (escalate this)
+Merchant Funds == Waiting for Payment (escalate this)
+Once all the results are processed, this task is completed.

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