Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Trace: • check_held_shipments • newcard
admin:check_held_shipments

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
admin:check_held_shipments [2025/12/20 05:19]
216.73.216.15 old revision restored (2025/11/05 04:21) 		admin:check_held_shipments [2025/12/20 12:39] (current)
216.73.216.15 old revision restored (2025/12/20 05:20)
Line 1: Line 1:
- +Blah
-                **Check for Held Orders** +
- +
- +
-1. Goto OMS portal with login +
- +
-2. Click Orders in the left nav bar. This will take you to the orders page. +
- +
-{{:admin:orders.jpg?400|}} +
- +
-3. Click Saved Filters on the right side and select "Orders Held Back" +
-{{:admin:held.jpg|}} +
- +
-4. Click Apply button +
-{{:admin:apply.jpg|}} +
- +
-5. Look at each row in the search results. On the right hand column "Status" it will tell you why orders are held: +
- +
-Invalid Address == Fix the address +
- +
-Merchant Stock == Missing Labels or No Stock (escalate this) +
- +
-Merchant Funds == Waiting for Payment (escalate this) +
- +
- +
-Once all the results are processed, this task is completed. +
admin/check_held_shipments.1766207968.txt.gz · Last modified: 2025/12/20 05:19 by 216.73.216.15

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki