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| - | ====== Weekly Report for Management ====== | ||
| - | |||
| - | == Call Status == | ||
| - | - Number of Calls (Weekly) | ||
| - | - Number of Calls (Monthly) | ||
| - | - Average Handling Time | ||
| - | - Hold/Wait Time | ||
| - | - Agent' | ||
| - | |||
| - | == Refunds == | ||
| - | - Refunded Amount by Agent (Monthly) | ||
| - | - Refunded Amount by Agent (Weekly) | ||
| - | - Refunded Amount for RMA (Weekly and Monthly) | ||
| - | |||
| - | == Chargebacks == | ||
| - | - Number of CBs by Last Interaction | ||
| - | - Number of CBs per Agent | ||
| - | |||
| - | == Sales, Refunds and Chargebacks Summary (Weekly and Monthly) == | ||
| - | - Weekly and Monthly Sales | ||
| - | - Combined Chargebacks $ | ||
| - | - Combined Chargebacks % | ||
| - | - Combined Refund $ | ||
| - | - Combined Refund % | ||
| - | |||
| - | |||
| - | __Report Templates: | ||
| - | ]] | ||
| - | |||
admin/create_management_report.1656338918.txt.gz ยท Last modified: 2022/06/27 14:08 by manager
