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--- admin:create_management_report [2025/07/04 17:53]
216.73.217.3 old revision restored (2024/09/08 22:49)
+++ admin:create_management_report [2025/07/04 18:10] (current)
216.73.217.3 old revision restored (2021/02/10 18:23)
@@ Line 1: / Line 1: @@
-====== Weekly Report for Management ======
+Weekly report:
-== Call Status ==
-  - Number of Calls (Weekly)
-  - Number of Calls (Monthly)
-  - Average Handling Time
-  - Hold/Wait Time
-  - Agent's Availability (Idle Time and Percentage)
-== Refunds ==
-  - Refunded Amount by Agent (Monthly)
-  - Refunded Amount by Agent (Weekly)
-  - Refunded Amount for RMA (Weekly and Monthly)
-== Chargebacks ==
-  - Number of CBs by Last Interaction
-  - Number of CBs per Agent
-== Sales, Refunds and Chargebacks Summary (Weekly and Monthly) ==
-  - Weekly and Monthly Sales
-  - Combined Chargebacks $
-  - Combined Chargebacks %
-  - Combined Refund $
-  - Combined Refund %
-__Report Templates:__ [[https://docs.google.com/spreadsheets/d/1havDfyQbPrkGcpXuyifrGFIQ8dulsMFU_Ydsi7kgsbs/edit#gid=1182702893
-]]
+Calls per hour, per day, per week
+Tasks completed Log (CB,RMA,Emails,Check Held Shipments,Cancel CSV upload to VX,Etc)

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