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--- admin:create_management_report [2026/03/22 04:58]
216.73.216.145 old revision restored (2026/03/22 00:39)
+++ admin:create_management_report [2026/05/06 16:13] (current)
216.73.217.110 old revision restored (2026/05/06 14:04)
@@ Line 1: / Line 1: @@
-Weekly report:
+====== Weekly Report for Management ======
+== Call Status ==
+  - Number of Calls (Weekly)
+  - Number of Calls (Monthly)
+  - Average Handling Time
+  - Hold/Wait Time
+  - Agent's Availability (Idle Time and Percentage)
+== Refunds ==
+  - Refunded Amount by Agent (Monthly)
+  - Refunded Amount by Agent (Weekly)
+  - Refunded Amount for RMA (Weekly and Monthly)
+== Chargebacks ==
+  - Number of CBs by Last Interaction
+  - Number of CBs per Agent
+== Sales, Refunds and Chargebacks Summary (Weekly and Monthly) ==
+  - Weekly and Monthly Sales
+  - Combined Chargebacks $
+  - Combined Chargebacks %
+  - Combined Refund $
+  - Combined Refund %
+__Report Templates:__ [[https://docs.google.com/spreadsheets/d/1havDfyQbPrkGcpXuyifrGFIQ8dulsMFU_Ydsi7kgsbs/edit#gid=1182702893
+]]
-Calls per hour, per day, per week
-Tasks completed Log (CB,RMA,Emails,Check Held Shipments,Cancel CSV upload to VX,Etc)

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