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admin:create_management_report [2026/05/06 13:54] 216.73.217.110 old revision restored (2026/03/22 00:35) |
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| ====== Weekly Report for Management ====== | ====== Weekly Report for Management ====== | ||
| + | |||
| + | == Call Status == | ||
| + | - Number of Calls (Weekly) | ||
| + | - Number of Calls (Monthly) | ||
| + | - Average Handling Time | ||
| + | - Hold/Wait Time | ||
| + | - Agent' | ||
| + | |||
| + | == Refunds == | ||
| + | - Refunded Amount by Agent (Monthly) | ||
| + | - Refunded Amount by Agent (Weekly) | ||
| + | - Refunded Amount for RMA (Weekly and Monthly) | ||
| + | |||
| + | == Chargebacks == | ||
| + | - Number of CBs by Last Interaction | ||
| + | - Number of CBs per Agent | ||
| + | |||
| + | == Sales, Refunds and Chargebacks Summary (Weekly and Monthly) == | ||
| + | - Weekly and Monthly Sales | ||
| + | - Combined Chargebacks $ | ||
| + | - Combined Chargebacks % | ||
| + | - Combined Refund $ | ||
| + | - Combined Refund % | ||
| + | |||
| + | |||
| + | __Report Templates: | ||
| + | ]] | ||
| + | |||
| + | |||
admin/create_management_report.1778075687.txt.gz · Last modified: 2026/05/06 13:54 by 216.73.217.110
