Differences

This shows you the differences between two versions of the page.

--- admin:mid_check [2025/05/20 12:32]
20.171.207.252 old revision restored (2022/09/28 15:50)
+++ — (current)
@@ Line 1: / Line 1: @@
-======= MID/Gateway Checking =======
-We are utilizing a variety of MIDs/Gateway or Payment Processors. Sometimes, for some reason – few of these processors might stop on working. In order for us to monitor which MID/s are working and which are not, we have to do some testing from time to time and perform Gateway Rerouting if needed to keep the charges from coming through.
-**__CHECKING THROUGH KONNEKTIVE__**
-. Log in to  Konnektive and go to **(Reports > Payments > Transaction Details)**
-{{:admin:mid1.jpg?600|}}
-. Set today’s date as your Star and End Date
-. Look for the declined transaction and open it to determine which MID/s or Gateway are affected
-{{:admin:mid2.jpg?600|}}
-{{:admin:mid3.jpg?600|}}
-. Now, you may start checking. Open our dummy account on KNK **([email protected] / 8552222222)** and click **“Create New Order”** then **“Start Call”**
-. Select **Mid and Fulfillment Test** as your Campaign
-{{:admin:mid4.jpg?600|}}
-. Ask management for the credit card info where you will run the test to and put it on to **“Payment Information”**
-. Select the MID you want to test as your product name, then hit **“Process”**
-{{:admin:mid5.jpg?600|}}
-__**//IF THE ORDER WENT THROUGH, THEN LEAVE IT AS IT IS. IF DECLINED, PROCEED TO [[admin: mid_reroute | ROUTING ]] //**
-__

Dial Customer Solutions Internal CS Wiki