Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Trace: • mid_testknk • chargebacks • return_status • add_notes
admin:mid_testknk

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
admin:mid_testknk [2025/07/04 17:46]
216.73.217.3 old revision restored (2024/09/09 03:23) 		admin:mid_testknk [2025/09/16 12:59] (current)
216.73.216.115 old revision restored (2025/08/12 02:39)
Line 15: Line 15:
  
 {{:admin:mid_knk5.png|}} {{:admin:mid_knk5.png|}}
 +
  
 5. This will take you to the “Create New Offer” screen. Here, change the “Gateway Account” to the new MID you added. Change the “Display Name” to match the name of the gateway/MID. 5. This will take you to the “Create New Offer” screen. Here, change the “Gateway Account” to the new MID you added. Change the “Display Name” to match the name of the gateway/MID.
  
 {{:admin:mid_knk6.png|}} {{:admin:mid_knk6.png|}}
 +
 +6. Click the green **“Create Product”** at the bottom
 +
 +{{:admin:mid_knk7.png?600|}}
 +
 +7. Go to “Customers” and then “Customer Service” to find our internal customer for the testing.
 +
 +8. Use phone number **“4912301239”** to search for customer. Note this may change in the future. Ask if you need to know if it has
 +
 +{{:admin:mid_knk8.png|}}
 +
 +
 +9. Click on the customer name to open the customer and then click **“Create New Order”**
 +
 +{{:admin:mid_knk9.png|}}
 +
 +10.  Select “MID and Fulfillment Test” as the campaign for the new order. 
 +
 +{{:admin:mid_knk10.png|}}
 +
 +11. Click “Start Call” and this will take you to the Order Entry page
 +
 +{{:admin:mid_knk11.png|}}
 +
 +{{:admin:mid_knk12.png?600|}}
 +
 +12.  Make sure that this card is selected for now as it is the current test card.
 +
 +{{:admin:mid_knk13.png|}}
 +
 +13. In the “Select Products” section, find the new MID you added and increase the quantity for this to “1”.
 +
 +{{:admin:mid_knk14.png|}}
 +
 +14. In the “Other Information” section, in the “agent notes” put text that says it is a test transaction and then click the “Process” button to run the $1 test transaction on the MID to make sure it is working. 
 +
 +15.  If all is good, you should get to the “Order Summary” screen with status “Complete”. If you get an error, record the error message. 
 +
 +{{:admin:mid_knk15.png|}}
 +
 +16.  Now we “Void” the transaction to save the $1. You can also “refund” if you do it 24hrs or more later. Click on the Order Number to take you the Order Summary/View Order page and use the “Actions” button to void or refund:
 +
  
  
admin/mid_testknk.1751651218.txt.gz · Last modified: 2025/07/04 17:46 by 216.73.217.3

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki