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--- admin:process_rmas [2025/12/20 07:55]
216.73.216.15 old revision restored (2025/09/22 23:28)
+++ admin:process_rmas [2025/12/20 08:01] (current)
216.73.216.15 old revision restored (2025/11/05 04:45)
@@ Line 1: / Line 1: @@
-**To update RMAs for FDC:**
+**How to Update RMA TRACKER**
-**RMA TRACKER**  https://docs.google.com/spreadsheets/d/1kuO72fpvgpvnCEHDFEHjZIqQcQIMGixcFeDAzUJHw6Y/edit#gid=325023542
+**RMA TRACKER**  https://docs.google.com/spreadsheets/d/1EQYM6clbwbX7jrum2_9pHUr40PODHiOd7S8cD7ODk4M/edit#gid=2121524574
 **FDC PORTAL** https://oms.fulfillment.com/
@@ Line 18: / Line 18: @@
 .Set your date range based on the record you noted in step 1. You want to see new records since then. Click Apply.
-.Select any new returns that are under the reason **CUSTOMER RETURNED**
+.Select any new returns that are under the reason **CUSTOMER RETURNED** and then click export.
 {{:admin:3.jpg|}}
-.Click
+.Open the file in Excel and remove all columns **EXCEPT**
+MERCHANT ORDER ID
+UPDATED AT
+DETAIL ITEM 1
+DETAIL 1 RMA Number
+{{:admin:6.jpg|}}
+. Copy and paste these values into the RMA TRACKER for processing
+**RMA TRACKER**  https://docs.google.com/spreadsheets/d/1kuO72fpvgpvnCEHDFEHjZIqQcQIMGixcFeDAzUJHw6Y/edit#gid=325023542

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