User Tools
admin:process_rmas
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
admin:process_rmas [2021/02/11 04:11] 23.16.145.109 |
— (current) | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | **To Process RMAs for Cance:** | ||
| - | |||
| - | |||
| - | **RMA TRACKER** | ||
| - | |||
| - | **FDC PORTAL** https:// | ||
| - | **user [email protected] / goldink1234** | ||
| - | |||
| - | 1.Open the RMA Tracker spreadsheet in a new window. Make sure you are in the tab for the correct month, | ||
| - | and locate the last entry in the RMA TRACKER | ||
| - | |||
| - | 2.In a separate window or tab, login to the FDC portal as user [email protected] / goldink1234 | ||
| - | |||
| - | 3.//Click Returns > Returns List// | ||
| - | |||
| - | {{: | ||
| - | |||
| - | 4.Set your date range based on the record you noted in step 1. You want to see new records since then. Click Apply. | ||
| - | |||
| - | 5.Select any new returns that are under the reason **CUSTOMER RETURNED** and then click export. | ||
| - | |||
| - | {{: | ||
| - | |||
| - | 6.Open the file in Excel and remove all columns **EXCEPT** | ||
| - | |||
| - | |||
| - | MERCHANT ORDER ID | ||
| - | |||
| - | UPDATED AT | ||
| - | |||
| - | DETAIL ITEM 1 | ||
| - | |||
| - | DETAIL 1 RMA Number | ||
| - | |||
| - | {{: | ||
| - | |||
| - | 7. Copy and paste these values into the RMA TRACKER for processing | ||
| - | |||
| - | |||
| - | **RMA TRACKER** | ||
admin/process_rmas.1613016700.txt.gz ยท Last modified: 2021/02/11 04:11 by 23.16.145.109
