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| - | **To update RMAs for FDC:** | ||
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| - | **RMA TRACKER** | ||
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| - | **FDC PORTAL** https:// | ||
| - | **user [email protected] / goldink1234** | ||
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| - | 1.Open the RMA Tracker spreadsheet in a new window. Make sure you are in the tab for the correct month, | ||
| - | and locate the last entry in the RMA TRACKER | ||
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| - | 2.In a separate window or tab, login to the FDC portal as user [email protected] / goldink1234 | ||
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| - | 3.//Click Returns > Returns List// | ||
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| - | {{: | ||
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| - | 4.Set your date range based on the record you noted in step 1. You want to see new records since then. Click Apply. | ||
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| - | 5.Select any new returns that are under the reason **CUSTOMER RETURNED** and then click export. | ||
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| - | {{: | ||
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| - | 6.Open the file in Excel and remove all columns **EXCEPT** | ||
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| - | MERCHANT ORDER ID | ||
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| - | UPDATED AT | ||
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| - | DETAIL ITEM 1 | ||
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| - | DETAIL 1 RMA Number | ||
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| - | {{: | ||
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| - | 7. Enter these into the RMA TRACKER for processing | ||
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| - | **RMA TRACKER** | ||
admin/process_rmas.1751598410.txt.gz ยท Last modified: 2025/07/04 03:06 by 216.73.217.3
