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--- admin:process_rmas [2025/11/05 04:45]
216.73.216.151 old revision restored (2025/07/04 08:21)
+++ admin:process_rmas [2025/11/05 04:46] (current)
216.73.216.151 old revision restored (2025/07/04 03:06)
@@ Line 13: / Line 13: @@
 .//Click Returns > Returns List//
+{{:admin:rmapicture1.png|}}
+.Set your date range based on the record you noted in step 1. You want to see new records since then. Click Apply.
+.Select any new returns that are under the reason **CUSTOMER RETURNED** and then click export.
+{{:admin:3.jpg|}}
+.Open the file in Excel and remove all columns **EXCEPT**
+MERCHANT ORDER ID
+UPDATED AT
+DETAIL ITEM 1
+DETAIL 1 RMA Number
+{{:admin:6.jpg|}}
+. Enter these into the RMA TRACKER for processing
+**RMA TRACKER**  https://docs.google.com/spreadsheets/d/1kuO72fpvgpvnCEHDFEHjZIqQcQIMGixcFeDAzUJHw6Y/edit#gid=325023542

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