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--- admin:process_rmas [2026/03/22 02:20]
216.73.216.145 old revision restored (2025/12/20 07:52)
+++ admin:process_rmas [2026/05/06 16:13] (current)
216.73.217.110 old revision restored (2026/05/06 13:54)
@@ Line 1: / Line 1: @@
-**To update RMAs for FDC:**
+**How to Update RMA TRACKER**
@@ Line 13: / Line 13: @@
 .//Click Returns > Returns List//
+{{:admin:rmapicture1.png|}}
+.Set your date range based on the record you noted in step 1. You want to see new records since then. Click Apply.
+.Select any new returns that are under the reason **CUSTOMER RETURNED** and then click export.
+{{:admin:3.jpg|}}
+.Open the file in Excel and remove all columns **EXCEPT**
+MERCHANT ORDER ID
+UPDATED AT
+DETAIL ITEM 1
+DETAIL 1 RMA Number
+{{:admin:6.jpg|}}
+. Copy and paste these values into the RMA TRACKER for processing
+**RMA TRACKER**  https://docs.google.com/spreadsheets/d/1kuO72fpvgpvnCEHDFEHjZIqQcQIMGixcFeDAzUJHw6Y/edit#gid=325023542

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