Differences

This shows you the differences between two versions of the page.

--- admin:returns [2025/05/20 13:25]
20.171.207.252 old revision restored (2024/09/10 16:51)
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-====== How to process RMA or Returns ======
- **IMPORTANT:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__
-----
-**Fullfilment #1: Fullfilment PLEX**
-FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
-DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
-. Go to FFP Return List - cell colored by red is the last entry being processed.
-{{:admin:return1.jpg?600|}}
-. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE)
-{{:admin:return3.jpg?600|}}
-. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed.
-{{:admin:return4.jpg?600|}}
-. Copy RMA number and click hit **ACTION** and click **Mark Returned**
-{{:admin:return6.jpg?600|}}
-. Paste RMA and hit **Mark Returned**
-{{:admin:return7.jpg?600|}}

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