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--- admin:returns [2025/05/20 13:25]
20.171.207.252 old revision restored (2024/09/09 09:11)
+++ — (current)
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-====== How to process RMA or Returns ======
- **NOTE:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__
-----
-FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
-DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
-. Go to FFP Return List - cell colored by red is the last entry being processed.
-{{:admin:return1.jpg?600|}}
-. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE)
-{{:admin:return3.jpg?600|}}
-. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed.
-{{:admin:return4.jpg?600|}}
-. Copy RMA number and click hit **ACTION** and click **Mark Returned**
-{{:admin:return8.jpg?600|}}
-. Paste RMA and hit **Mark Returned**
-{{:admin:return7.jpg?600|}}
-. Go to DCS Return Tracker and encode all required details.
-  * Status : **S&H only** (No refund) - **Refunded** (Issue Refund or has been refunded) - **Blacklisted** (If CX were blacklisted)
-  * Processed Date : Date Today
-  * Order number: Obtain on KNK
-  * Return Date: Refer to FFP Return List
-  * Product Name
-  * Reason: Always "Customer Returned"
-  * RMA : Obtain on KNK
-{{:admin:return9.jpg?600|}}
-. Repeat the process on all remaining entries.
-. Once you completed all new entries. Copy all new order numbers on DCS Return tracker and paste it on DCS Cancels/Extension Sheet.
-{{:admin:return10.jpg?600|}}
-{{:admin:return11.jpg?600|}}
-IMPORTANT: Skip and do not process any returns that are being marked as RETURN TO SENDER.

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