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admin:returns [2025/05/20 13:25]
20.171.207.252 old revision restored (2024/09/11 06:21)
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-====== How to process RMA or Returns ====== 
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- **IMPORTANT:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__ 
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-**Fullfilment #1: Fullfilment PLEX** 
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-FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]] 
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-DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]] 
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-1. Go to FFP Return List - cell colored by red is the last entry being processed. 
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-{{:admin:return1.jpg?600|}} 
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-2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE) 
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-{{:admin:return3.jpg?600|}} 
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-3. Pull out customer's account on KNK. 
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