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| - | ====== How to process RMA or Returns ====== | ||
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| - | FFP Return List: [[https:// | ||
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| - | DCS Return Tracker: [[https:// | ||
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| - | 1. Go to FFP Return List - cell colored by red is the last entry being processed. | ||
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| - | 2. Refer to column D to pull out customer' | ||
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| - | 3. Pull out customer' | ||
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| - | 4. Copy RMA number and click hit **ACTION** and click **Mark Returned** | ||
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| - | 5. Paste RMA and hit **Mark Returned** | ||
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| - | 6. Go to DCS Return Tracker and encode all required details. | ||
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| - | * Status : **S&H only** (No refund) - **Refunded** (Issue Refund or has been refunded) - **Blacklisted** (If CX were blacklisted) | ||
| - | * Processed Date : Date Today | ||
| - | * Order number: Obtain on KNK | ||
| - | * Return Date: Refer to FFP Return List | ||
| - | * Product Name | ||
| - | * Reason: Always " | ||
| - | * RMA : Obtain on KNK | ||
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| - | 7. Repeat the process on all remaining entries. | ||
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| - | 8. Once you completed all new entries. Copy all new order numbers on DCS Return tracker and paste it on DCS Cancels/ | ||
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admin/returns.1747780122.txt.gz ยท Last modified: 2025/05/20 22:28 by 20.171.207.216
