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admin:returns [2025/09/16 18:31]
216.73.216.115 old revision restored (2025/07/04 18:37) 		admin:returns [2025/09/16 18:37] (current)
216.73.216.115 old revision restored (2025/07/04 17:52)
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 ====== How to process RMA or Returns ====== ====== How to process RMA or Returns ======
  
- **NOTE:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__+**IMPORTANT:** Always use KNK log in dedicated for RMA ( USER: **rma.dial** PW:  **DCS2023!**)
  
  
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 +**Fullfilment #1: Fullfilment PLEX**
  
 FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]] FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
  
-DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]] +DCS Internal Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
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-1. Go to FFP Return List - cell colored by red is the last entry being processed. +
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-{{:admin:return1.jpg?600|}} +
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-2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE) +
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-{{:admin:return3.jpg?600|}} +
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-3. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed.  +
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-{{:admin:return4.jpg?600|}} +
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-4. Copy RMA number and click hit **ACTION** and click **Mark Returned** +
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-{{:admin:return8.jpg?600|}} +
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-5. Paste RMA and hit **Mark Returned** +
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-{{:admin:return7.jpg?600|}} +
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-6. Go to DCS Return Tracker and encode all required details. +
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-  * Status : **S&H only** (No refund) - **Refunded** (Issue Refund or has been refunded) - **Blacklisted** (If CX were blacklisted) +
-  * Processed Date : Date Today +
-  * Order number: Obtain on KNK +
-  * Return Date: Refer to FFP Return List +
-  * Product Name +
-  * Reason: Always "Customer Returned" +
-  * RMA : Obtain on KNK +
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-{{:admin:return9.jpg?600|}} +
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-7. Repeat the process on all remaining entries. +
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-8. Once you completed all new entries. Copy all new order numbers on DCS Return tracker and paste it on DCS Cancels/Extension Sheet. +
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-{{:admin:return10.jpg?600|}} +
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-{{:admin:return11.jpg?600|}} +
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-IMPORTANT: Skip and do not process any returns that are being marked as RETURN TO SENDER. +
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admin/returns.1758047488.txt.gz · Last modified: 2025/09/16 18:31 by 216.73.216.115

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