Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Trace: • mid_testknk • create_management_report • returns
admin:returns

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
admin:returns [2025/09/16 18:31]
216.73.216.115 old revision restored (2025/07/04 18:45) 		admin:returns [2025/09/16 18:37] (current)
216.73.216.115 old revision restored (2025/07/04 17:52)
Line 1: Line 1:
 ====== How to process RMA or Returns ====== ====== How to process RMA or Returns ======
  
- **IMPORTANT:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__+**IMPORTANT:** Always use KNK log in dedicated for RMA ( USER: **rma.dial** PW:  **DCS2023!**)
  
  
Line 11: Line 11:
 FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]] FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
  
-DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]] +DCS Internal Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
- +
-1. Go to FFP Return List - cell colored by red is the last entry being processed. +
- +
- +
-{{:admin:return1.jpg?600|}} +
- +
-2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE) +
- +
-{{:admin:return3.jpg?600|}} +
- +
-3. Pull out customer details on KNK. +
- +
- +
- +
  
  
admin/returns.1758047493.txt.gz · Last modified: 2025/09/16 18:31 by 216.73.216.115

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki