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admin:returns [2025/09/16 18:37]
216.73.216.115 old revision restored (2025/07/04 18:46) 		admin:returns [2025/09/16 18:37] (current)
216.73.216.115 old revision restored (2025/07/04 17:52)
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 ====== How to process RMA or Returns ====== ====== How to process RMA or Returns ======
  
- **IMPORTANT:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__+**IMPORTANT:** Always use KNK log in dedicated for RMA ( USER: **rma.dial** PW:  **DCS2023!**)
  
  
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 FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]] FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
  
-DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]] +DCS Internal Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
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-1. Go to FFP Return List - cell colored by red is the last entry being processed. +
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-{{:admin:return1.jpg?600|}} +
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-2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE) +
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-{{:admin:return3.jpg?600|}} +
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-3. Pull out customer's account on KNK. +
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admin/returns.1758047828.txt.gz · Last modified: 2025/09/16 18:37 by 216.73.216.115

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