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--- admin:returns [2025/11/05 08:43]
216.73.216.151 old revision restored (2025/09/16 18:31)
+++ admin:returns [2025/12/20 11:11] (current)
216.73.216.15 old revision restored (2025/12/20 08:12)
@@ Line 1: / Line 1: @@
 ====== How to process RMA or Returns ======
-**IMPORTANT:** Always use KNK log in dedicated for RMA ( USER: **rma.dial** PW:  **DCS2023!**)
+ **IMPORTANT:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__
+----
-**Fullfilment #1: Fullfilment PLEX**
 FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
-CS Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
+DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
+. Go to FFP Return List - cell colored by red is the last entry being processed.
+{{:admin:return1.jpg?600|}}
+. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE)
+{{:admin:return3.jpg?600|}}
+. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed.
+{{:admin:return4.jpg?600|}}
+. Copy RMA number and click hit **ACTION** and click **Mark Returned**
+{{:admin:return8.jpg?600|}}
+. Paste RMA and hit **Mark Returned**
+{{:admin:return7.jpg?600|}}
+. Go to DCS Return Tracker and encode all required details.
+  * Status : **S&H only** (No refund) - **Refunded** (Issue Refund or has been refunded) - **Blacklisted** (If CX were blacklisted)
+  * Processed Date : Date Today
+  * Order number: Obtain on KNK
+  * Return Date: Refer to FFP Return List
+  * Product Name
+  * Reason: Always "Customer Returned"
+  * RMA : Obtain on KNK
+{{:admin:return9.jpg?600|}}
+. Repeat the process on all remaining entries.
+. Once you completed all new entries. Copy all new order numbers on DCS Return tracker and paste it on DCS Cancels/Extension Sheet.
+{{:admin:return10.jpg?600|}}
+{{:admin:return11.jpg?600|}}

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