Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Trace: • invalid
admin:returns

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
admin:returns [2026/08/05 04:31]
216.73.216.146 old revision restored (2026/05/06 13:52) 		admin:returns [2026/08/05 05:51] (current)
216.73.216.146 old revision restored (2026/05/06 13:52)
Line 1: Line 1:
 ====== How to process RMA or Returns ====== ====== How to process RMA or Returns ======
  
- **IMPORTANT:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__+**IMPORTANT:** Always use KNK log in dedicated for RMA __**USER: rma.dial PW: - DCS2023!**__
  
  
 ---- ----
  
 +
 +**Fullfilment #1: Fullfilment PLEX**
  
 FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]] FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
Line 11: Line 13:
 DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]] DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]
  
-1. Go to FFP Return List - cell colored by red is the last entry being processed. +1. Go to FFP Return List
- +
- +
-{{:admin:return1.jpg?600|}} +
- +
-2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE) +
- +
-{{:admin:return3.jpg?600|}} +
- +
-3. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed.  +
- +
-{{:admin:return4.jpg?600|}} +
- +
-4. Copy RMA number and click hit **ACTION** and click **Mark Returned** +
- +
-{{:admin:return8.jpg?600|}} +
- +
-5. Paste RMA and hit **Mark Returned** +
- +
-{{:admin:return7.jpg?600|}} +
- +
-6. Go to DCS Return Tracker and encode all required details. +
- +
-  * Status : **S&H only** (No refund) - **Refunded** (Issue Refund or has been refunded) - **Blacklisted** (If CX were blacklisted) +
-  * Processed Date : Date Today +
-  * Order number: Obtain on KNK +
-  * Return Date: Refer to FFP Return List +
-  * Product Name +
-  * Reason: Always "Customer Returned" +
-  * RMA : Obtain on KNK +
- +
-{{:admin:return9.jpg?600|}} +
- +
-7. Repeat the process on all remaining entries. +
- +
-8. Once you completed all new entries. Copy all new order numbers on DCS Return tracker and paste it on DCS Cancels/Extension Sheet. +
- +
-{{:admin:return10.jpg?600|}} +
- +
- +
-{{:admin:return11.jpg?600|}} +
- +
- +
- +
- +
- +
  
 +WAITING FOR NEW RETURN TO GET SCREENSHOTS!!!!
  
  
admin/returns.1785904302.txt.gz · Last modified: 2026/08/05 04:31 by 216.73.216.146

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki