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general:basic_call_flow
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general:basic_call_flow [2026/05/06 14:15] 216.73.217.110 old revision restored (2026/02/04 04:37) |
general:basic_call_flow [2026/05/06 14:15] (current) 216.73.217.110 old revision restored (2026/02/04 07:30) |
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| ===== Confirm identity ===== | ===== Confirm identity ===== | ||
| - | You need to verify that you are speaking to the correct person. Have the customer confirm | + | You need to verify that you are speaking to the correct person. Have the customer confirm |
| - | **Talk Track:** //Alright, is this Ms Cindy Cramer in Las Vegas? And your email address is [email protected]?// | + | **Talk Track:** //Alright, is this Ms Cindy Cramer in Nevada? And your address is 3500 Naples Drive, Las Vegas, 89103?// |
| ===== Assist ===== | ===== Assist ===== | ||
| Line 36: | Line 36: | ||
| The customer may have multiple issues; ensure that you address each one. | The customer may have multiple issues; ensure that you address each one. | ||
| + | When ending the call, ask if you can help the customer any further. | ||
| + | |||
| + | **Talk Track:** //Is there anything else I can assist you with? Have a nice day, goodbye.// | ||
| ===== Add a note ===== | ===== Add a note ===== | ||
general/basic_call_flow.txt ยท Last modified: 2026/05/06 14:15 by 216.73.217.110
