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general:basic_call_flow
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general:basic_call_flow [2026/08/05 03:26] 216.73.216.146 old revision restored (2026/05/06 14:04) |
general:basic_call_flow [2026/08/05 03:26] (current) 216.73.216.146 old revision restored (2026/05/06 14:01) |
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| Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | ||
| - | **Talk Track:** //Thank you for calling Customer Service, this is ____. May I please start with your phone number?// | + | **Talk Track:** //Thank you for calling Customer Service, this is XYZ. May I please start with your phone number?// |
| ===== Search for the customer ===== | ===== Search for the customer ===== | ||
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| ===== Assist ===== | ===== Assist ===== | ||
| - | Click on the name of the customer to open their account. Review the **Continuity, | + | Click on the name of the customer to open their account |
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| + | {{: | ||
| **Talk Track:** //Great, I have your account open here. How may I help you?// | **Talk Track:** //Great, I have your account open here. How may I help you?// | ||
general/basic_call_flow.txt · Last modified: 2026/08/05 03:26 by 216.73.216.146
