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general:basic_call_flow
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general:basic_call_flow [2025/09/16 14:38] 216.73.216.115 old revision restored (2025/07/04 20:04) |
general:basic_call_flow [2025/09/16 14:49] (current) 216.73.216.127 old revision restored (2025/07/04 20:05) |
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| Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | ||
| - | **Talk Track:** //Thank you for calling Customer Service, this is XYZ. May I please start with your phone number?// | + | **Talk Track:** //Thank you for calling Customer Service, this is ____. May I please start with your phone number?// |
| ===== Search for the customer ===== | ===== Search for the customer ===== | ||
| Line 22: | Line 22: | ||
| ===== Confirm identity ===== | ===== Confirm identity ===== | ||
| - | You need to verify that you are speaking to the correct person. Have the customer confirm | + | You need to verify that you are speaking to the correct person. Have the customer confirm |
| - | **Talk Track:** //Alright, is this Ms Cindy Cramer in Nevada? And your address is 3500 Naples Drive, Las Vegas, 89103?// | + | **Talk Track:** //Alright, is this Ms Cindy Cramer in Las Vegas? And your email address is [email protected]?// |
| ===== Assist ===== | ===== Assist ===== | ||
| Line 36: | Line 36: | ||
| The customer may have multiple issues; ensure that you address each one. | The customer may have multiple issues; ensure that you address each one. | ||
| - | When ending the call, ask if you can help the customer any further. | ||
| - | |||
| - | **Talk Track:** //Is there anything else I can assist you with? Have a nice day, goodbye.// | ||
| ===== Add a note ===== | ===== Add a note ===== | ||
general/basic_call_flow.1758033489.txt.gz · Last modified: 2025/09/16 14:38 by 216.73.216.115
