Differences

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--- general:basic_call_flow [2025/11/05 04:21]
216.73.216.151 old revision restored (2025/07/04 20:22)
+++ general:basic_call_flow [2025/12/21 01:19] (current)
216.73.216.15 old revision restored (2025/12/20 07:38)
@@ Line 22: / Line 22: @@
 ===== Confirm identity =====
-You need to verify that you are speaking to the correct person. Have the customer confirm at least two pieces of information from the preview.
+You need to verify that you are speaking to the correct person. Have the customer confirm their name and full billing address.
-**Talk Track:** //Alright, is this Ms Cindy Cramer in Las Vegas? And your email address is [email protected]?//
+**Talk Track:** //Alright, is this Ms Cindy Cramer in Nevada? And your address is 3500 Naples Drive, Las Vegas, 89103?//
 ===== Assist =====

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