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general:basic_call_flow
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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general:basic_call_flow [2026/02/04 04:37] 216.73.216.182 old revision restored (2025/11/05 04:50) |
general:basic_call_flow [2026/03/22 05:33] (current) 216.73.216.145 old revision restored (2026/03/22 01:03) |
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| Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | ||
| - | **Talk Track:** //Thank you for calling Customer Service, this is XYZ. May I please start with your phone number?// | + | **Talk Track:** //Thank you for calling Customer Service, this is ____. May I please start with your phone number?// |
| ===== Search for the customer ===== | ===== Search for the customer ===== | ||
| Line 28: | Line 28: | ||
| ===== Assist ===== | ===== Assist ===== | ||
| - | Click on the name of the customer to open their account | + | Click on the name of the customer to open their account. Review the **Continuity, |
| - | + | ||
| - | {{: | + | |
| **Talk Track:** //Great, I have your account open here. How may I help you?// | **Talk Track:** //Great, I have your account open here. How may I help you?// | ||
general/basic_call_flow.1770179822.txt.gz · Last modified: 2026/02/04 04:37 by 216.73.216.182
