User Tools
general:basic_call_flow
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
general:basic_call_flow [2026/03/22 01:00] 216.73.216.145 old revision restored (2026/02/04 04:34) |
general:basic_call_flow [2026/03/22 05:33] (current) 216.73.216.145 old revision restored (2026/03/22 01:03) |
||
|---|---|---|---|
| Line 9: | Line 9: | ||
| Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | ||
| - | **Talk Track:** //Thank you for calling Customer Service, this is XYZ. May I please start with your phone number?// | + | **Talk Track:** //Thank you for calling Customer Service, this is ____. May I please start with your phone number?// |
| ===== Search for the customer ===== | ===== Search for the customer ===== | ||
| Line 28: | Line 28: | ||
| ===== Assist ===== | ===== Assist ===== | ||
| - | Click on the name of the customer to open their account | + | Click on the name of the customer to open their account. Review the **Continuity, |
| - | + | ||
| - | {{: | + | |
| **Talk Track:** //Great, I have your account open here. How may I help you?// | **Talk Track:** //Great, I have your account open here. How may I help you?// | ||
| Line 36: | Line 34: | ||
| The customer may have multiple issues; ensure that you address each one. | The customer may have multiple issues; ensure that you address each one. | ||
| - | When ending the call, ask if you can help the customer any further. | ||
| - | |||
| - | **Talk Track:** //Is there anything else I can assist you with? Have a nice day, goodbye.// | ||
| ===== Add a note ===== | ===== Add a note ===== | ||
general/basic_call_flow.1774141208.txt.gz · Last modified: 2026/03/22 01:00 by 216.73.216.145
