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general:basic_call_flow
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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general:basic_call_flow [2026/03/22 01:03] 216.73.216.145 old revision restored (2025/12/20 07:43) |
general:basic_call_flow [2026/05/06 16:15] (current) 216.73.217.110 old revision restored (2026/05/06 14:15) |
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| Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number. | ||
| - | **Talk Track:** //Thank you for calling Customer Service, this is ____. May I please start with your phone number?// | + | **Talk Track:** //Thank you for calling Customer Service, this is XYZ. May I please start with your phone number?// |
| ===== Search for the customer ===== | ===== Search for the customer ===== | ||
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| ===== Assist ===== | ===== Assist ===== | ||
| - | Click on the name of the customer to open their account. Review the **Continuity, | + | Click on the name of the customer to open their account |
| + | |||
| + | {{: | ||
| **Talk Track:** //Great, I have your account open here. How may I help you?// | **Talk Track:** //Great, I have your account open here. How may I help you?// | ||
general/basic_call_flow.1774141421.txt.gz · Last modified: 2026/03/22 01:03 by 216.73.216.145
