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general:buzzwords

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general:buzzwords [2025/09/16 16:49]
216.73.216.115 old revision restored (2025/07/04 23:37) 		general:buzzwords [2025/09/16 16:52] (current)
216.73.216.127 old revision restored (2025/07/04 23:43)
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 ====== Buzzwords ====== ====== Buzzwords ======
  
-**  * LAWYER** +**  * BANK - WILL CALL OR HAVE CALLED** 
-**  * BANK** + 
-**  * DISPUTE**+**  * DISPUTE / CANCEL / CONTEST / FIGHT CHARGE** 
 **  * CHARGE BACK** **  * CHARGE BACK**
 +
 +**  * ATTORNEY GENERAL**
 +
 +NOT Buzzwords:
 +
 +**  * LAWYER**
 **  * COURT COMPLAINT** **  * COURT COMPLAINT**
-**  * ATTORNEY**+**  * CONSUMER REPORTS** 
 +**  * BBB / BETTER BUSINESS BUREAU** 
  
 --- ---
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 Sometimes a customer does not understand the nature of their trial subscription and goes to the bank to dispute the charges.  Sometimes a customer does not understand the nature of their trial subscription and goes to the bank to dispute the charges. 
  
-These [[general:chargebacks|chargebacks]] are to be avoided and we will go to special lengths to prevent them. You should still make discount offers, but if they continue to push back, then a refund **__can__** be given. +These [[general:chargebacks|chargebacks]] are to be avoided and we will go to special lengths to prevent them. You should still make discount offers, but if they continue to push back, then a refund **__can__** be given. In other words, we will bend the rules to be more compliant with the customer in order to avoid a chargeback.
  
 **__This is the only situation in which you may break from the processes outlined in this wiki.__** **__This is the only situation in which you may break from the processes outlined in this wiki.__**
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 For any customer using buzzwords, you must: For any customer using buzzwords, you must:
  
-  * Ensure that your call notes include the buzzwords and any offers you made to the customer. +  * Ensure that your call notes include the buzzwords and any [[general:making_offers|offers you made]] to the customer. 
-  * [[howto:blacklist|Blacklist the customer]]+  * [[howto:blacklist|Blacklist]]  the customer 
 + 
 +**Talk Track:** //I do recommend that you work with us to settle this matter rather than filing a dispute with the bank. The first thing the bank will do is freeze the transactions while they investigate - which blocks us from issuing any refunds to your card.// 
 + 
 +--- 
 + 
 +**What you need to do:** 
 + 
 +  - Attempt to have the customer accept an offer 
 +  - Attempt to have the customer agree to follow our RMA process 
 +  - If the customer is not satisfied, ask what they want. If a full refund is the only way to avoid the chargeback, then you are permitted to do so.
general/buzzwords.1758041360.txt.gz · Last modified: 2025/09/16 16:49 by 216.73.216.115

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