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| * Ensure that your call notes include the buzzwords and any [[general: | * Ensure that your call notes include the buzzwords and any [[general: | ||
| - | * [[howto: | + | * [[howto: |
| **Talk Track:** //I do recommend that you work with us to settle this matter rather than filing a dispute with the bank. The first thing the bank will do is freeze the transactions while they investigate - which blocks us from issuing any refunds to your card.// | **Talk Track:** //I do recommend that you work with us to settle this matter rather than filing a dispute with the bank. The first thing the bank will do is freeze the transactions while they investigate - which blocks us from issuing any refunds to your card.// | ||