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--- general:chargebacks [2025/09/16 18:44]
216.73.216.115 old revision restored (2020/01/03 00:14)
+++ general:chargebacks [2025/09/16 18:51] (current)
216.73.216.115 old revision restored (2020/01/10 20:18)
@@ Line 1: / Line 1: @@
 ====== Charge Backs ======
-<Need screenshot>
+{{:general:chargeback.png|}}
-You will not be able to assist any customer that has filed a charge back with their bank. Inform the customer that their account has been disabled due to a dispute with their financial institution.
+__You will not be able to assist any customer that has filed a charge back with their bank__. Inform the customer that their account has been disabled due to a dispute with their financial institution.
-Talk Track: //It appears there is an active dispute on your transactions. I apologize but my functions with your account will be limited due to this, I suggest you reach out to your bank to remove the dispute should you want us to be able to access your account.//
+**Talk Track:** //It appears there is an active dispute on your transactions. I apologize but my functions with your account are limited. I suggest you reach out to your bank to remove the dispute should you want us to be able to access your account.//
-You will **not** be able to assist them until that is resolved. If there are any other active subscriptions with this customer, you should cancel them now.
+You will **not** be able to assist them until that is resolved. If there are any other active subscriptions with this customer, [[howto:cancel|you should cancel them now]] and [[howto:blacklist|blacklist]] them.

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