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general:chargebacks [2025/12/21 00:39] 216.73.216.15 old revision restored (2025/09/16 18:51) |
general:chargebacks [2025/12/21 01:34] (current) 216.73.216.15 old revision restored (2025/12/20 05:21) |
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| ====== Charge Backs ====== | ====== Charge Backs ====== | ||
| - | {{: | + | <Need screenshot> |
| - | __You will not be able to assist any customer that has filed a charge back with their bank__. Inform the customer that their account has been disabled due to a dispute with their financial institution. | + | You will not be able to assist any customer that has a disabled account. Inform the customer that their account has been disabled due to a dispute with their financial institution. |
| - | **Talk Track:** //It appears there is an active dispute on your transactions. I apologize but my functions with your account | + | Talk Track: //It appears there is an active dispute on your transactions. I apologize but my functions with your account |
| - | You will **not** be able to assist them until that is resolved. If there are any other active subscriptions with this customer, | + | You will **not** be able to assist them until that is resolved. If there are any other active subscriptions with this customer, you should cancel them now. |