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general:making_offers

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general:making_offers [2025/07/04 16:58]
216.73.217.3 old revision restored (2025/06/16 09:32) 		general:making_offers [2025/09/16 16:58] (current)
216.73.216.115 old revision restored (2025/07/04 17:01)
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 ===== The customer has already paid ===== ===== The customer has already paid =====
  
-The trial has ended and the customer is accepting the offer to keep the product instead of sending it back. You can refund the remainder of what they paid minus the offer amount. +You can refund the remainder. 
  
 1.  From the **Transactions** tab, click **Actions > Refund**. 1.  From the **Transactions** tab, click **Actions > Refund**.
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 {{:general:refund2.png|}} {{:general:refund2.png|}}
  
-__IMPORTANT__: If dealing with multiple refunds, avoid refunding partial transactions. Always max out a transaction before moving on to the next one. [[howto:multirefund|See instructions here]].+__IMPORTANT__: If dealing with multiple refunds, avoid refunding partial transactions. Always max out a transaction before moving on to the next one.
  
 ===== The customer is in trial and not yet paid ===== ===== The customer is in trial and not yet paid =====
  
 1.  From the **Continuity** tab, click on the **Purchase** name.  1.  From the **Continuity** tab, click on the **Purchase** name. 
- 
-{{:reasons:continuity.png|}} 
  
 2.  Set the **Price** to the offer you agreed on. Click **Update Purchase**. 2.  Set the **Price** to the offer you agreed on. Click **Update Purchase**.
- 
-{{:general:price.png|}} 
  
 3.  Click **Force Bill NOW**. When prompted, click **Yes, I'm sure**. 3.  Click **Force Bill NOW**. When prompted, click **Yes, I'm sure**.
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-{{:general:forcebill3.png|}} 
  
 4.  [[howto:cancel|Cancel the subscription]] to prevent further shipments. 4.  [[howto:cancel|Cancel the subscription]] to prevent further shipments.
general/making_offers.1751648310.txt.gz · Last modified: 2025/07/04 16:58 by 216.73.217.3

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