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general:managing_call_backs

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general:managing_call_backs [2025/07/04 08:37]
216.73.217.3 old revision restored (2025/06/10 10:21) 		general:managing_call_backs [2025/07/04 09:09] (current)
216.73.217.3 old revision restored (2025/06/10 09:16)
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 1.  Click the **Tickets** icon on the left side of FreshDesk. 1.  Click the **Tickets** icon on the left side of FreshDesk.
 +
 2.  Select **New and my open tickets**. 2.  Select **New and my open tickets**.
  
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 ===== When you have completed your Call Back: ===== ===== When you have completed your Call Back: =====
  
-1.  __IMPORTANT:__ Add a note to the CRM indicating that the callback happened and what the result was.+1.  __IMPORTANT:__ [[howto:add_notes|Add a note to the CRM]] indicating that the callback happened and what the result was. 
 2.  Click on the ticket to open it in FreshDesk. 2.  Click on the ticket to open it in FreshDesk.
 +
 3.  Click **Close**. 3.  Click **Close**.
  
general/managing_call_backs.1751618268.txt.gz · Last modified: 2025/07/04 08:37 by 216.73.217.3

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