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--- general:managing_call_backs [2025/09/16 13:08]
216.73.216.115 old revision restored (2025/07/04 09:05)
+++ general:managing_call_backs [2025/09/16 16:30] (current)
216.73.216.115 old revision restored (2025/09/16 13:08)
@@ Line 1: / Line 1: @@
 ====== Managing Call Backs ======
-Ideally you can resolve all of the issues raised by a customer when you are on the phone together; but sometimes, you need to investigate and give them a call back later. This process outlines how to create a ticket in FreshDesk so that your pending Call Backs are kept organized.
+Ideally you can resolve all of the issues raised by a customer when you are on the phone together; but sometimes you need to investigate and give them a call back later. This process outlines how to create a ticket in FreshDesk so that your pending //Call Backs// are kept organized.
 ===== To create a ticket for a new Call Back: =====
@@ Line 39: / Line 39: @@
 ===== When you have completed your Call Back: =====
-.  __IMPORTANT:__ Add a note to the CRM indicating that the callback happened and what the result was.
+.  __IMPORTANT:__ [[howto:add_notes|Add a note to the CRM]] indicating that the callback happened and what the result was.
 .  Click on the ticket to open it in FreshDesk.
 .  Click **Close**.

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