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--- howto:blacklist [2025/09/15 13:40]
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-====== Blacklisting a Customer ======
-If we do not want to do business with a customer again then we will blacklist them. This list is shared across several partner sites.
-**__Do not assist any customer that is blacklisted.__**
-Customers may contact us asking why or how they were added to the blacklist. We are unable to provide any details.
-**Talk Track:** //I'm sorry, your card is showing as blacklisted in our system and I am unable to assist you. Goodbye.//
-To blacklist a customer:
-.  Open the customer's record in the CRM.
-.  Click **Blacklist Customer**.
-{{:howto:blacklist1.png|}}
-.  Click **Add to Blacklist**.
-{{:howto:blacklist2.png|}}
-.  You will now see //**Blacklisted**// next to the customer's name. You can remove them from the blacklist by clicking **unBlacklist**.
-{{:howto:blacklist3.png|}}

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