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--- howto:blacklist [2025/06/20 18:28]
20.171.207.160 old revision restored (2025/06/20 18:19)
+++ howto:blacklist [2025/06/22 18:55] (current)
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+====== Blacklisting a Customer ======
+If we do not want to do business with a customer again then we will blacklist them. This list is shared across several partner sites.
+**__Do not assist any customer that is blacklisted.__**
+Customers may contact us asking why or how they were added to the blacklist. We are unable to provide any details.
+**Talk Track:** //I'm sorry, your card is showing as blacklisted in our system and I am unable to assist you. Goodbye.//
+To blacklist a customer:
+.  Open the customer's record in the CRM.
+.  Click **Blacklist Customer**.
+{{:howto:blacklist1.png|}}
+.  Click **Add to Blacklist**.
+{{:howto:blacklist2.png|}}
+.  You will now see //**Blacklisted**// next to the customer's name. You can remove them from the blacklist by clicking **unBlacklist**.
+{{:howto:blacklist3.png|}}

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