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howto:blacklist [2025/06/20 18:29]
20.171.207.160 old revision restored (2025/06/20 18:19)
howto:blacklist [2025/06/22 18:55] (current)
20.171.207.43 old revision restored (2020/04/20 20:48)
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 If we do not want to do business with a customer again then we will blacklist them. This list is shared across several partner sites. If we do not want to do business with a customer again then we will blacklist them. This list is shared across several partner sites.
 +
 +**__Do not assist any customer that is blacklisted.__**
  
 Customers may contact us asking why or how they were added to the blacklist. We are unable to provide any details. Customers may contact us asking why or how they were added to the blacklist. We are unable to provide any details.
 +
 +**Talk Track:** //I'm sorry, your card is showing as blacklisted in our system and I am unable to assist you. Goodbye.//
  
 To blacklist a customer: To blacklist a customer:
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 1.  Open the customer's record in the CRM. 1.  Open the customer's record in the CRM.
  
-2.  Click **Add to Blacklist**.+2.  Click **Blacklist Customer**.
  
 {{:howto:blacklist1.png|}} {{:howto:blacklist1.png|}}
  
-3.  Click+3.  Click **Add to Blacklist**.
  
 {{:howto:blacklist2.png|}} {{:howto:blacklist2.png|}}
howto/blacklist.1750444155.txt.gz · Last modified: 2025/06/20 18:29 by 20.171.207.160