Differences

This shows you the differences between two versions of the page.

--- howto:cancel_order [2025/12/20 08:38]
216.73.216.15 old revision restored (2025/11/05 04:59)
+++ howto:cancel_order [2025/12/20 09:57] (current)
216.73.216.15 old revision restored (2025/09/16 14:49)
@@ Line 1: / Line 1: @@
 ====== How to cancel an order on Hold ======
-All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still inquire why they want to cancel and [[general:making_offers|make an offer]] for them to keep the order.
+All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still [[general:making_offers|make an offer]] for them to keep the order.
-**Talk Track:** //May I ask why you've changed your mind about the order? We recently offered a seasonal promotion and I'd be happy to extend this discount to your order should you wish to keep it.//
 To cancel the order:

Dial Customer Solutions Internal CS Wiki