User Tools

Site Tools


howto:cancel_order

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
howto:cancel_order [2025/05/26 07:02]
20.171.207.86 old revision restored (2025/05/20 16:43)
howto:cancel_order [2025/06/18 16:11] (current)
20.171.207.135 old revision restored (2025/05/26 07:30)
Line 2: Line 2:
  
 All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still [[general:making_offers|make an offer]] for them to keep the order. All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still [[general:making_offers|make an offer]] for them to keep the order.
- 
-To cancel the order: 
- 
-1.  From the **Fulfillments** tab, click **Actions > Cancel**. 
- 
-{{:howto:cancel_3.png|}} 
- 
-2.  Select the items you wish to cancel (deselect items they wish to keep) and click **Cancel Fulfillment**. 
- 
-{{:howto:cancel_4.png|}} 
- 
-3.  Click to the **Transactions** tab and [[howto:refund|refund the charges]]. 
- 
-4.  Click to the **Continuity** tab and [[howto:cancel|cancel the subscription]].  
howto/cancel_order.1748242935.txt.gz ยท Last modified: 2025/05/26 07:02 by 20.171.207.86