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--- howto:cancel_order [2025/06/10 18:35]
20.171.207.78 old revision restored (2025/05/22 17:02)
+++ howto:cancel_order [2025/06/18 16:11] (current)
20.171.207.135 old revision restored (2025/05/26 07:30)
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 ====== How to cancel an order on Hold ======
-All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still inquire why they want to cancel and [[general:making_offers|make an offer]] for them to keep the order.
+All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still [[general:making_offers|make an offer]] for them to keep the order.
-**Talk Track:** //May I ask why you've changed your mind about the order? We recently offered a seasonal promotion and I'd be happy to extend this discount to your order should you wish to keep it.//
-To cancel the order:
-.  From the **Fulfillments** tab, click **Actions > Cancel**.
-{{:howto:cancel_3.png|}}
-.  Select the items you wish to cancel (deselect items they wish to keep) and click **Cancel Fulfillment**.
-{{:howto:cancel_4.png|}}
-.  Click to the **Transactions** tab and [[howto:refund|refund the charges]].
-.  Click to the **Continuity** tab and [[howto:cancel|cancel the subscription]].

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