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--- howto:cancel_order [2025/07/05 15:50]
216.73.217.3 old revision restored (2025/05/22 17:34)
+++ howto:cancel_order [2025/09/16 14:49] (current)
216.73.216.127 old revision restored (2025/07/05 13:36)
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 ====== How to cancel an order on Hold ======
-All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still inquire why they want to cancel and[[general:making_offers|make an offer]] for them to keep the order.
+All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still [[general:making_offers|make an offer]] for them to keep the order.
-**Talk Track:** //May I ask why you've changed your mind about the order? We recently offered a seasonal promotion and I'd be happy to extend this discount to your order should you wish to keep it.//
 To cancel the order:

Dial Customer Solutions Internal CS Wiki