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--- howto:cancel_order [2025/12/20 08:35]
216.73.216.15 old revision restored (2025/09/16 14:49)
+++ howto:cancel_order [2025/12/20 13:22] (current)
216.73.216.15 old revision restored (2025/12/20 08:38)
@@ Line 1: / Line 1: @@
 ====== How to cancel an order on Hold ======
-All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still [[general:making_offers|make an offer]] for them to keep the order.
+All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still inquire why they want to cancel and [[general:making_offers|make an offer]] for them to keep the order.
+**Talk Track:** //May I ask why you've changed your mind about the order? We recently offered a seasonal promotion and I'd be happy to extend this discount to your order should you wish to keep it.//
+To cancel the order:
+.  From the **Fulfillments** tab, click **Actions > Cancel**.
+{{:howto:cancel_3.png|}}
+.  Select the items you wish to cancel (deselect items they wish to keep) and click **Cancel Fulfillment**.
+{{:howto:cancel_4.png|}}
+.  Click to the **Transactions** tab and [[howto:refund|refund the charges]].
+.  Click to the **Continuity** tab and [[howto:cancel|cancel the subscription]].

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