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--- howto:cancel_order [2026/03/22 00:25]
216.73.216.145 old revision restored (2026/02/04 04:36)
+++ howto:cancel_order [2026/03/22 03:26] (current)
216.73.216.145 old revision restored (2026/03/22 00:42)
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 ====== How to cancel an order on Hold ======
-All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still inquire why they want to cancel and [[general:making_offers|make an offer]] for them to keep the order.
+All orders are held in //Hold// status before being sent to our shipper. If a customer wishes to cancel their order during this stage we can provide a full refund. You should still [[general:making_offers|make an offer]] for them to keep the order.
-**Talk Track:** //May I ask why you've changed your mind about the order? We recently offered a seasonal promotion and I'd be happy to extend this discount to your order should you wish to keep it.//
 To cancel the order:

Dial Customer Solutions Internal CS Wiki